Contact Us
This page explains how to contact Betting Not On Gamstop, what our editorial team can and cannot help with, and where to go if your problem is with a bookmaker rather than with this website. We are an independent information site. We do not run betting accounts, take deposits or process withdrawals.
What you can contact us about
We research and review betting sites not on GamStop for readers in Great Britain. Getting in touch is useful in these situations:
- Corrections: an offer, term or payment detail on our pages looks out of date or wrong.
- Feedback: something in a guide was unclear, or you would like a topic covered.
- Reader experiences: you want to tell us about a problem with a listed bookmaker, such as a bonus dispute or slow verification. We treat this as a lead for research, not as proof.
- Questions about the site: how we assess operators, or how the site is funded.
- Business or press enquiries: general questions about the site itself.
Use the contact details or form linked in the site header or footer. We do not publish a phone line or live chat, so please do not trust anyone claiming to contact you on our behalf by other channels.
What we cannot do
We are not able to act as your bookmaker's support team. We cannot:
- access, unlock or close your betting account;
- recover deposits, release withheld winnings or reverse a bonus decision;
- speed up identity checks or withdrawals;
- give legal, financial or gambling-treatment advice;
- remove you from, or add you to, GAMSTOP.
Please also never send us card numbers, passwords or identity documents. We will never ask for them.
If your problem is with a bookmaker
Most account disputes are resolved fastest by following a clear order of steps.
- Gather evidence: screenshots of the bonus terms as you saw them, transaction records, and any emails or chat transcripts.
- Contact the bookmaker's customer support and state plainly what you want resolved. Keep a written record.
- If you are unhappy with the reply, use the operator's formal complaints procedure. Check its terms for how long it says it will take to respond.
- If the operator names an independent dispute body, ask whether it handles your case and what its time limits are.
Be aware that protection differs by operator. A bookmaker licensed by the UK Gambling Commission must follow GB rules and offer routes to approved dispute resolution. An operator holding only an overseas licence does not operate under that framework, so your options may be narrower. Check each operator's licensing details yourself, and read our terms and conditions for how we describe such information.
Bonus, payment and verification queries
Many messages we could receive concern the same few issues. Before contacting a bookmaker, check these points in its own terms:
| Issue | What to check first |
|---|---|
| Bonus not credited | Minimum deposit, qualifying payment methods, any bonus code, and whether you opted in |
| Winnings held back | Wagering requirements, maximum bonus cashout limits, expiry dates and minimum qualifying odds |
| Withdrawal delayed | Identity (KYC) and source-of-funds checks, withdrawal limits, and the stated processing time |
| Deposit problem | Whether your payment method is accepted for GBP accounts, any fees, and currency conversion if the account is in euros or dollars |
Several advertised offers on this site are quoted in euros or dollars, so conversion costs may apply to a UK customer. Offers and terms change, and advertised figures are the bookmaker's claims, not results we have verified by playing. Our information was last checked on 1 October 2026.
Advertising and independence
Betting Not On Gamstop may earn commission if you join a bookmaker through our links. That relationship does not decide rankings, and contacting us will not change a listing. If you believe a page is misleading, tell us and we will review it.
Need support with your gambling?
If gambling is causing you worry, you can speak to GamCare on the National Gambling Helpline, 0808 8020 133, which is free and confidential. Tools such as deposit and loss limits, self-exclusion and GAMSTOP are there to be used. Our responsible gambling page explains them. You must be 18 or over to gamble. You can also learn more about us on the about us page, or browse our reviews of non GamStop casinos.